Introduction

Bitsping Technologies Pvt Ltd (‘Bitsping’, ‘we’, ‘us’, ‘our’) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information when you visit www.bitsping.com or engage our services.

By using our Site or engaging with our services, you agree to the practices described in this policy.

What Information We Collect

We may collect the following categories of personal data:

Information you provide directly

  • Name, email address, phone number, and company name submitted via contact or enquiry forms.
  • Information provided when applying for a job or career opportunity.
  • Any correspondence you send us (email, chat, WhatsApp).

Information collected automatically

  • IP address, browser type, device type, and operating system.
  • Pages visited, time spent on the Site, and referral source.
  • Cookie data as described in our Cookies Policy.

Information from third parties

  • Business contact details sourced from LinkedIn or other professional networks for outreach purposes.

How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries, quote requests, or support tickets.
  • To deliver the services you have contracted with us.
  • To send project updates, invoices, and operational communications.
  • To send marketing communications (only where you have given consent or we have a legitimate interest).
  • To improve our Site and services based on usage analytics.
  • To comply with legal obligations applicable to our business.
  • To process job applications submitted through the Site.

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: Where you have explicitly opted in (e.g. newsletter sign-up, marketing cookies).
  • Contract: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract.
  • Legitimate interests: Where we have a legitimate business interest (e.g. improving our services, direct B2B marketing) that is not overridden by your rights.
  • Legal obligation: Where we are required to process data to comply with applicable law.

How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

  • Service providers: Trusted third parties who support our operations (e.g. cloud hosting, email platforms, CRM tools) under strict data processing agreements.
  • Professional advisers: Lawyers, accountants, and auditors under confidentiality obligations.
  • Regulatory bodies: If required by applicable law or a court order.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Enquiry and contact form data: retained for up to 2 years.
  • Client project data: retained for 7 years to meet legal and accounting obligations.
  • Job application data: retained for 6 months after the role is filled, unless you consent to longer retention.
  • Analytics data: retained in anonymised form indefinitely.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted via our Site.
  • Access controls limiting data access to authorised personnel only.
  • Regular security assessments of our systems and third-party service providers.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Bitsping is headquartered in India and Your data may be processed and stored in India, and other countries where our service providers operate. We take steps to ensure that any international transfer of personal data is subject to appropriate safeguards in compliance with applicable data protection laws, including India’s Digital Personal Data Protection Act 2023 (DPDPA).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to correction: Request that inaccurate or incomplete data be corrected.
  • Right to erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to restrict processing: Ask us to limit how we use your data.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@bitsping.com. We will respond within 30 days.

 Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Links to Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of external sites and encourage you to review their policies independently.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes. Material changes will be communicated by posting the revised policy on this page with an updated effective date. We encourage you to review this policy regularly.

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our designated Data Privacy Officer:

  • Email: info@bitsping.com
  • Phone: +91 95263 19073
  • Address: 16B Infopark TBC, Kaloor, Kochi – 682017, Kerala, India
  • US Office: 1657 Peachwood DR, San Jose, CA 95132, USA

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.